QB Issue Resolution:

Since you’ve already tried all the basic troubleshooting steps, I would recommend contacting our phone support team. They have additional tools that can double-check why the 0% tax rate isn’t saving on your invoices. Here’s how to reach out to them:


  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Taxes, then select Sales Tax.
  4. Click Get Phone Number.

Resolution for Issue '0% tax rates not saving' available: Yes (Solved).
Source: Intuit Community forum.

0% tax rates not saving: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Quickbooks Online
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Additional Support Options: