QB Issue Resolution:

You’ll have to contact the Master Administrator of your QuickBooks Online (QBO) account,¬†since she’s the only person who can make any changes and transfer¬†administrator rights to an existing user.


For more in-depth information about the Master Admin rights, you can refer to this article: Learn about user types and permissions in QBO.


If there’s no way to contact your former Admin manager, then I suggest reaching out to our QuickBooks Support Team. They have direct access to your account and help you further with transferring the role.


Here’s how to get in contact with them:

  1. Sign in to your QBO account.
  2. Click on Contact us.
  3. Enter your concern and select Let’s talk.
  4. Then, choose either Message an agent or Talk to a specialist.

I’m linking an article that will help you in the future:¬†Manage your QuickBooks account, products, and subscriptions.


Resolution for Issue '' available: Yes (Solved).
Source: Intuit Community forum.

: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Master Administrator
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Error Recovery for Master Administrator [Canada]
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