QB Issue Resolution:
Let’s check first if the invoice is paid twice. Here’s how:
- Log in to your merchants account: https://merchantcenter.intuit.com/msc/portal/init.
- Click Transactions.
- The default date filter is Today. You’ll see the transactions within the date range.
If the invoice is paid twice, you can reverse the other transaction. Here’s how:
- Under Processing Tools, click Credit Card transactions.
- Click Reverse a transaction.
- Follow onscreen instructions to finish.
You can also check this article for more information: https://quickbooks.intuit.com/learn-support/en-us/refund-payments/void-or-refund-transactions-in-qui….
Resolution for Issue 'A client attempted to pay an invoice through the website, and hit an error. They retried, and now it looks like they paid an invoice twice (today). Do I need to refund?' available: Yes (Solved).
Source: Intuit Community forum.
A client attempted to pay an invoice through the website, and hit an error. They retried, and now it looks like they paid an invoice twice (today). Do I need to refund?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Credit Card
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