QB Issue Resolution:

You’ll have to change the account type of your deposited credit card payment. Let me help you accomplish this and apply against your customer’s invoice.

 

First, let’s open your deposited credit card payment and change the account type to accounts receivable. Here’s how:

  1. Go to the Accounting page.
  2. Select Chart of Accounts.
  3. Find your bank account.
  4. Under the ACTION column, click View register.
  5. Find and double-click to open you deposited credit card payment.
  6. Under ACCOUNT of your deposit transaction, select Accounts Receivable.
  7. Click Save and close.

After that, open your customer’s unpaid invoice and apply this deposit. Here’s how:

  1. Go to the Sales page.
  2. Select Customers.
  3. Find and click to open your customer’s profile who deposited the credit card payment.
  4. Under the ACTION column of your customer’s open invoice, click Make payment.
  5. Select the deposit as a credit to your customer’s invoice.
  6. Click Save and close.

Once completed, I’m confident you’ll be able to apply the deposited credit card payment to your customer’s open invoice.

 

In addition, I’ve included a couple of screenshots below for your visual reference. Also, our guide in applying a deposit against your customer’s invoice.

 

 

Resolution for Issue 'A credit card payment deposted to our bank account and to QB register but failed to post to the customers invoice, everything I do to try to post the payment to customer double does it so how do I post the payment already received?' available: Yes (Solved).
Source: Intuit Community forum.

A credit card payment deposted to our bank account and to QB register but failed to post to the customers invoice, everything I do to try to post the payment to customer double does it so how do I post the payment already received?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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