QB Issue Resolution:

The two invoices will no longer show since both were paid by the prior check. When receiving the latest payment for the multiple invoices, the customer should show a credit. It’s possible that you’re unable to enter the correct amount in the Amount received field.

 

Here’s how to correct it:

  1. Open the payment.
  2. Enter the check amount in the Amount received field.
  3. Click Save and close.

Open the customer’s profile, then it will show an Unapplied payment/negative amount.

 

Feel free to reach out again with further questions. We’re always here to help.

Resolution for Issue 'A customer paid multiple invoices on a check. The check was credited against the outstanding invoices in the customer’s account with the funds going into Undeposited Funds account. A week later, the customer issued another check for multiple invoices, including two invoices that were paid on the check from the week prior. When entering the payment received on the second check, the two invoices did not appear in the customer’s outstanding balance. Nevertheless, I credited the check toward the outstanding invoices and entered that payment of the total amount of the check into Undeposited Funds. However, I do not see a credit balance on the customer’s account. How do I correct the entries to show the customer credit as I’m certain the customer will tell me to issue credit toward future invoices?' available: Yes (Solved).
Source: Intuit Community forum.

A customer paid multiple invoices on a check. The check was credited against the outstanding invoices in the customer’s account with the funds going into Undeposited Funds account. A week later, the customer issued another check for multiple invoices, including two invoices that were paid on the check from the week prior. When entering the payment received on the second check, the two invoices did not appear in the customer’s outstanding balance. Nevertheless, I credited the check toward the outstanding invoices and entered that payment of the total amount of the check into Undeposited Funds. However, I do not see a credit balance on the customer’s account. How do I correct the entries to show the customer credit as I’m certain the customer will tell me to issue credit toward future invoices?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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Error Recovery for Customer paid same invoices on two different checks [Canada]
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