QB Issue Resolution:

Once you make a receive payment to that customer, you’ll need to make sure that the Amount Received section upon receiving payment is zero. This way you can apply the credit memo to reduce the balance of your customer. Doing this will also mark your invoice as partially paid.

 

Let me guide you how:

  1. Look for your customer transaction.
  2. Click on Receive payment.
  3. Zero out the Amount received.
  4. Manually enter the payment.
  5. Click on the Credit Memo, to deduct the commission amount.
  6. Click Save and Close.

I’ve attached some screenshots below to guide you through the steps:

Capture000555.PNG

You can check this article for more insights about credit memo

Resolution for Issue 'A customer was billed $9,883.02 in error. The actual invoice was $9746.88. They paid the erroneous amount. When it was received, via Receive Payment it was entered. The entry states at the bottom ‘This transaction will create an additional credit in the amount of $136.14.’ Looks good so far. Then their next bill went out for $1900.80. They paid $1764.66 (the amount less the open credit for $136.14). However, when I went into receive payment, there is no credit listed, despite the last receive payment saying there should be. I’ve double checked it twice and there is no “Credit” flipdown to apply it to the bill. Nor is there anything listed in the invoice section where I can apply a credit against it. My guess is because these are invoices from two different projects under the same customer? Consequently I have now got a ($136.14) outstanding on the one job and a $136.14 outstanding on the more recent job, which causes the customer to show $0.00 open yet $136.14 due. It squares up on the books, but it also causes them to continue to show up in my receivables with the values both posted under different days due columns but with a net 0 total due. How can I rectify this?' available: Yes (Solved).
Source: Intuit Community forum.

A customer was billed $9,883.02 in error. The actual invoice was $9746.88. They paid the erroneous amount. When it was received, via Receive Payment it was entered. The entry states at the bottom ‘This transaction will create an additional credit in the amount of $136.14.’ Looks good so far. Then their next bill went out for $1900.80. They paid $1764.66 (the amount less the open credit for $136.14). However, when I went into receive payment, there is no credit listed, despite the last receive payment saying there should be. I’ve double checked it twice and there is no “Credit” flipdown to apply it to the bill. Nor is there anything listed in the invoice section where I can apply a credit against it. My guess is because these are invoices from two different projects under the same customer? Consequently I have now got a ($136.14) outstanding on the one job and a $136.14 outstanding on the more recent job, which causes the customer to show $0.00 open yet $136.14 due. It squares up on the books, but it also causes them to continue to show up in my receivables with the values both posted under different days due columns but with a net 0 total due. How can I rectify this?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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