QB Issue Resolution:

Before you proceed to the steps provided FritzF, you might want to turn off first the Automatically apply credits function. This will stop QuickBooks from applying the available credits to the open invoices automatically.

  1. Click the Gear icon in the upper-right corner and select Account and Settings.
  2. Select the Advanced tab and go to the Automation section.
  3. Remove the check mark in the Automatically apply credits box.
  4. Click Save and Done.

After that, you can already follow the steps provided by FritzF. Moving forward, you’ll apply the credits to the correct invoices manually.

 

Please let us know if me missed anything that you need assistance with. Have a great day!

Resolution for Issue 'A customer was mistakenly invoiced. An outstanding credit memo was used to offset the balance. A payment was received on an invoice already closed and was also used to offset the balance on this mistaken Invoice. Need to reverse both the credit memo applied and payment on this invoice and void or delete the invoice and have the credits available to the customer for future use. Unsure on the proper sequence to correct.' available: Yes (Solved).
Source: Intuit Community forum.

A customer was mistakenly invoiced. An outstanding credit memo was used to offset the balance. A payment was received on an invoice already closed and was also used to offset the balance on this mistaken Invoice. Need to reverse both the credit memo applied and payment on this invoice and void or delete the invoice and have the credits available to the customer for future use. Unsure on the proper sequence to correct.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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