QB Issue Resolution:
Credit: Customer account
once you invoice them:
Resolution for Issue 'Advance payments from customer' available: Yes (Solved).
Source: Intuit Community forum.
Advance payments from customer: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for advance payments
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Error Recovery for advance payments [Canada]
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Additional Support Options: