QB Issue Resolution:
We need to make sure that the transactions manually entered weren’t deleted from QuickBooks. Let’s pull up the Audit Log to verify.
- Go to the Gear icon in the upper-right hand corner.
- Select Audit Log under Tools.
If there aren’t any deleted transactions showing on the report, that means the issue is likely caused by local internet cache files stored up in the system that needs clearing. Let’s perform a few browser troubleshooting solutions to isolate the issue.
You can start by accessing QBO using a private window. Here are the keyboard shortcuts:
- Ctrl + Shift + P (Internet Explorer)
- Command + Shift + N (Safari)
- Ctrl+ Shift + N (Google Chrome)
- Ctrl + Shift + P (Mozilla Firefox)
Now, try running the Profit and Loss report again. If it works, clear cache to fix the unexpected behavior in the product. Here’s an article to help with the process: Delete browser cache and temporary Internet files.
However, if you continue to get the same result, I recommend switching to a different browser like Firefox, Internet Explorer, Google Chrome, or Safari. The one you are currently on maybe having a temporary issue with QuickBooks, and using a new browser in the meantime will allow you to get back to work.
I recommend checking out this article for more information: System requirements for QuickBooks Online, Accountant, and Self-Employed.
Resolution for Issue 'All of a sudden any bills and expenses that I have manually entered are not showing up on my profit and loss reports. It’s like QBO isn’t updating. Please help!' available: Yes (Solved).
Source: Intuit Community forum.
All of a sudden any bills and expenses that I have manually entered are not showing up on my profit and loss reports. It’s like QBO isn’t updating. Please help!: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for audit log
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