QB Issue Resolution:

Thanks for bringing this to our attention. Let’s get this connection error resolved and get you back on track.

We can try to switch your browser to private mode to see if the cache is causing the problem. A private browser does not store data in the cache, which makes it the best place for isolating issues.

To do that, here are the keys you need to press depending on which browser you’re in:

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift N

If this works, you can go back to your regular browser and clear your cache. To do that, please refer to this link: https://community.intuit.com/articles/1145697.

Also, I’ve attached an article about troubleshooting steps when customers can’t get to the QuickBooks Online sign-in page for your reference: https://community.intuit.com/articles/1146037.

Let me know how things go. If you need further assistance while working in QBO, you can always get in touch with me.

Resolution for Issue 'An error occurred during a connection to c1.qbo.intuit.com.' available: Yes (Solved).
Source: Intuit Community forum.

An error occurred during a connection to c1.qbo.intuit.com.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for A private browser
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Error Recovery for A private browser [Canada]
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