QB Issue Resolution:
You’ll need to change the bank information for Intuit Merchant Payment. See the steps below:
- Sign in to the Online Service Center.
- Choose Account and click Account Profile.
- Click Edit in the Deposit Account Information.
- To receive your confirmation code, select Phone Number.
- Click the Get Confirmation code, then enter the code.
- Enter the routing and account number.
- In the Drop-down menu, click the Reason for this account change.
- Click Submit.
Once done, you’ll need to create another invoice and attach the rejected payment. Before doing so, let’s make sure that the payment deposit was recorded in your QBO . Also, you’ll need to create a special service item to account for the rejected payment.
You can check this article for the detailed instructions: Handle a rejected or failed bank transfer payment.
Resolution for Issue 'An invoice was paid, but my bank account info was wrong so it didn’t go through- what can I do about this now that I’ve entered the right bank info? TIA.' available: Yes (Solved).
Source: Intuit Community forum.
An invoice was paid, but my bank account info was wrong so it didn’t go through- what can I do about this now that I’ve entered the right bank info? TIA.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for account information
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Error Recovery for account information [Canada]
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