QB Issue Resolution:

The Unapplied Cash Payment Income account is created for proper tax reporting. The account will only appear is there are mismatched dates (the payment has earlier date) or un-linked payments.

 

To conduct further investigation why you’re still unable to clear the account, I suggest reaching out to our Chat or Phone team. They can take a closer look into your company file and run through your transactions.

 

You can contact them by following the steps below:

  1. Click the Help icon at the right top on your QBO account.
  2. Select Contact us.
  3. Enter a brief discussion of your concern, then click Let’s talk.
  4. Choose a way to connect with our support team.

Meanwhile, here are some related articles about your concern:

Resolution for Issue 'Any other ways to clear unapplied cash payment on P&L other than mismatched dates or unlinked payments? They are still showing. I’m using cash accounting.' available: Yes (Solved).
Source: Intuit Community forum.

Any other ways to clear unapplied cash payment on P&L other than mismatched dates or unlinked payments? They are still showing. I’m using cash accounting.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Cash Accounting
Quickbooks Repair Pro will resolve it efficiently and affordably. Guaranteed resolution of your issue, or you pay nothing!

Error Recovery for Cash Accounting [Canada]
E-Tech is the #1 Quickbooks data migration and Conversion service provider.

Get 50% off Quickbooks Online

Click Here for 50% off!

Additional Support Options: