QB Issue Resolution:

Could you explain how you have employees not on payroll

by law an employee must be on payroll

by law an employee must be on payroll

Resolution for Issue 'Are employees that are “not on payroll” included in the active employee count?' available: Yes (Solved).
Source: Intuit Community forum.

Are employees that are “not on payroll” included in the active employee count?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for employee count
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