QB Issue Resolution:

Let’s run some basic troubleshooting steps to isolate the problem. We can start with checking if your computer is connected to the internet, and accessing QuickBooks Online in a private browser. This usually resolves any browser-related issues.

 

You may use the following shortcut keys:

 

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P.
  • Internet Explorer: press Ctrl + Shift + P.
  • Safari: press Command + Shift + N.

If you’re able to search and click the customer’s information via the private browser, let’s clear your browser’s cache. If you continue to get the same results, I’d suggest reaching out to our QuickBooks Online Support to have this investigated.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

If none of the steps work, try using a different browser. Please get back to me if you continue to get the same results so I can look further into this.

Resolution for Issue 'As of yesterday (6/11/19), the search function will not pull up customer info; it shows the customer name, but nothing happens when I click on the name.' available: Yes (Solved).
Source: Intuit Community forum.

As of yesterday (6/11/19), the search function will not pull up customer info; it shows the customer name, but nothing happens when I click on the name.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for customers information
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Error Recovery for customers information [Canada]
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