QB Issue Resolution:

I’m here to help get rid of the overdue items in your accounts receivable.

 

You’ll need to link the journal entry you created and the reversed journal entry to remove the overdue status.

 

Here’s how:

 

  1. On your QuickBooks account, go to Sales and select Customers.
  2. Select the customer and open the Transaction List.
  3. Create a Payment transaction to link the two journal entries.
  4. On the Receive Payment window, you’ll see the outstanding transaction for the first JE you created and the reversed JE on the Credits. Make sure they are both checked before you click the Save and close tab.

overdue1.PNGoverdue2.PNG

 

That should do it. Both JE status will show as Paid after you link the two journal entries.

 

If you need other references in the future, please feel free to access our site: Help articles for QuickBooks Online.

 

Keep me posted if you have additional questions about removing overdue status in QuickBooks. I’ll be here to help however I can.

Resolution for Issue 'At year end I accrued revenue and set up a customer receivable. On Jan. 1st I reversed this journal entry. How do I get rid of overdue items in accounts receivable? i.e. the journal entry was linked to a customer; the customer now has open items; even though they net to $0 they are still “open”' available: Yes (Solved).
Source: Intuit Community forum.

At year end I accrued revenue and set up a customer receivable. On Jan. 1st I reversed this journal entry. How do I get rid of overdue items in accounts receivable? i.e. the journal entry was linked to a customer; the customer now has open items; even though they net to $0 they are still “open”: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for get rid of the overdue items in accounts receivable
Quickbooks Repair Pro will resolve it efficiently and affordably. Guaranteed resolution of your issue, or you pay nothing!

Error Recovery for get rid of the overdue items in accounts receivable [Canada]
E-Tech is the #1 Quickbooks data migration and Conversion service provider.

Get 50% off Quickbooks Online

Click Here for 50% off!

Additional Support Options: