QB Issue Resolution:

I can assist you with creating a credit memo in QuickBooks Online.

 

When you create a credit memo, you have the option to choose the Save and send or Save and close option. To successfully create the transaction, please make sure to choose Save and close.

 

You can click the drop-down arrow located in lower right corner of the screen to expand the options. I’ve attached a screenshot below for your reference about saving a credit memo without an email.

 

Let me know if you need more help concerning the credit memo. I’ll be sure to get back to you.

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Resolution for Issue 'Attempting to Create a Credit memo for a customer but when I put in all the information, i am trying to leave the email field blank as I don’t use email with this customer. Quickbooks says an email is required. Is there a way to turn this off without using the email feature here? Thanks in advance.' available: Yes (Solved).
Source: Intuit Community forum.

Attempting to Create a Credit memo for a customer but when I put in all the information, i am trying to leave the email field blank as I don’t use email with this customer. Quickbooks says an email is required. Is there a way to turn this off without using the email feature here? Thanks in advance.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Credit Memos Email Issue
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Error Recovery for Credit Memos Email Issue [Canada]
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