QB Issue Resolution:

To match the downloaded transaction in QuickBooks Online (QBO), you’ll need to add first the refund amount as negative when recording the bank deposit. Then, make sure to choose the Accounts Receivable account so you will be able to link it to your credit memo.

 

Please follow the steps below on how to enter deposit:

 

1. Select the Plus icon at the upper right.

2. Choose Bank Deposit.

3. From the Account drop-down arrow, select Credit Card Bank.

4. Scroll down in the Add funds to this deposit section.

5. In the Received From column. choose a customer.

6. Select Account Receivable in the Account column.

7. Enter -282 in the Amount column.

8. Hit the Save and close button.

 

You can now link the credit memo and the deposit:

 

1. Click the Plus icon at the upper right corner.

2. Then select Receive Payment.

3. Select a customer.

4. Put a check mark in the boxes beside the Deposit and Credit Memo option.

5. Click the Save and close button.

 

Please check this article on how to create credit, refund or enter overpayment as a tip-in QuickBooks Online if your customer overpays you: Handle a customer credit or overpayment.

Let me know if there’s anything else I can do to help you succeed with QuickBooks.​​

Resolution for Issue 'Bank feed deposit is $3898. It is a settled credit card batch of $4180 payment and ($282) refund. I did a CM for the (282) but I can’t add it to a deposit for matching. How do I get the already refunded amount (with our outside cc processor) entered into QBO that will allow me to add the negative amount to a bank deposit along with the $4180 payment to match the deposit in the bank feed?' available: Yes (Solved).
Source: Intuit Community forum.

Bank feed deposit is $3898. It is a settled credit card batch of $4180 payment and ($282) refund. I did a CM for the (282) but I can’t add it to a deposit for matching. How do I get the already refunded amount (with our outside cc processor) entered into QBO that will allow me to add the negative amount to a bank deposit along with the $4180 payment to match the deposit in the bank feed?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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