QB Issue Resolution:

When merging the two accounts, one will be deleted and the other one will keep the transactions created. This may be the reason why your original bank account is still not showing when exporting your bank transactions.


To verify which account was deleted, I’d suggest contacting our QuickBooks Desktop Support Team. This way, they’ll be able to provide options on how to fix your bank feeds concern.


Here’s how to reach out to them:

  1. Go to https://help.quickbooks.intuit.com/en_US/contact. 
  2. Select QuickBooks Desktop.
  3. Choose your QuickBooks Desktop version.
  4. Click Running Your Business in QuickBooks under What can we help you with?.
  5. Choose Online Banking.
  6. Scroll down the page, then click Get Phone Number.

Resolution for Issue 'Bank Feeds' available: Yes (Solved).
Source: Intuit Community forum.

Bank Feeds: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for bank feeds
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Error Recovery for bank feeds [Canada]
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Additional Support Options: