QB Issue Resolution:

I appreciate you telling me the product you’re using in handling the returned inventory items. If you’ve created a sales receipt, you can modify the items’ quantity or create an inventory adjustment for these items. However, since you mentioned you do not know beforehand the exact quantity of the items returned, I’d suggest contacting our Desktop Care Support if there’s a way to track this using┬áthe barcode scanner.


In QuickBooks Enterprise, there’s a specific app you can use to aid in receiving or picking items. It’d be best to consult our Support to help you choose the application and to ensure if this can be installed on an MC40 Barcode Scanner.


Let me show you how to get their contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Resolution for Issue 'Bar Code Scanner and Inventory Management' available: Yes (Solved).
Source: Intuit Community forum.

Bar Code Scanner and Inventory Management: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for code scanner
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