QB Issue Resolution:

Resolved! – This vendor only sends a month-end statement.  The most recent statement I was paying had a charge and a credit.  I entered both through the enter bills window (credit as a negative number).  I deleted this original transaction and payment and entered things as two transactions (one bill and one credit).  I then paid the bill and applied the credit when paying the bill and everything seemed to work correctly.

Resolution for Issue 'Bill still shows as outstanding after paying through pay bills.' available: Yes (Solved).
Source: Intuit Community forum.

Bill still shows as outstanding after paying through pay bills.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for original transaction
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Error Recovery for original transaction [Canada]
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