QB Issue Resolution:
Allow me to step in for a moment and help make sure your concern is taken care of.
As my colleague mentioned, the billable expense is not available in Bill.com at this time. As a workaround, you can manually enter the transaction inside your QuickBooks Online account instead. Here’s how:
1. On the Plus icon, pick Bill under Vendors column.
2. Choose a vendor and enter the necessary information.
3. Put a checkmark on the Billable, then enter the markup % and the specific customer on the Category details.
4. Click Save and close.
Just in case, you can also check out this article for future reference: How to enter and pay bills.
Resolution for Issue 'Billable and Markup Missing from Incoming Bills Bill.com Quickbooks Online' available: Yes (Solved).
Source: Intuit Community forum.
Billable and Markup Missing from Incoming Bills Bill.com Quickbooks Online: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for account instead
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