QB Issue Resolution:

We received a report that customers can’t save their company logo or the Save button is greyed out. With that, I suggest reaching out to our phone support team so they can add your account to the notification list. You will be receiving email updates of the ongoing investigation after doing so.


Here’s how to contact them:

  1. Log in to QuickBooks.
  2. At the upper right corner, click the question mark icon (Help).
  3. Click the Contact us button.
  4. Enter your concern that you can’t save your account’s logo and then click Continue.
  5. Choose a way on how you’ll want to get in touch with them.

In the meantime, you’ll want to add the logo in your sales forms. Check out this article for more information: How To Add, Customize, And Troubleshoot Logo On Sales Forms.


Resolution for Issue 'Can anybody help me save my logo to quickbooks. Have uploaded but can’t save.' available: Yes (Solved).
Source: Intuit Community forum.

Can anybody help me save my logo to quickbooks. Have uploaded but can’t save.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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