QB Issue Resolution:
Oh, if you are asking about the Email Outgoing Message, that is not the invoice; that is the Message. That is in Edit menu > Preferences, Send Forms, Company Preferences tab. Make your Own, set as Default.
Resolution for Issue 'Can i change the basic invoice i am emailing to customers? Where is that template?' available: Yes (Solved).
Source: Intuit Community forum.
Can i change the basic invoice i am emailing to customers? Where is that template?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Company Preferences tab
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Error Recovery for Company Preferences tab [Canada]
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