QB Issue Resolution:

Yes, they can access the same QBO file as long as long as they are added as users to the company. Please make sure you’re the master admin when performing the steps below.

To add a new user from Chile:

  1. Go to the Gear icon at the upper right.
  2. Select Manage Users under Your Company.
  3. Click Add user.
  4. Choose the user type.
  5. Follow the onscreen instructions.
  6. Type in his/her full name and email address.
  7. Click Save.

The attached screenshots below will show you the first three steps.

Then, you can repeat the process when adding a user from Canada.

Once done, they’ll receive emails to accept your invitations. Please have them click the Let’s go! links. From there, they’ll need to log in using their Intuit accounts or create new ones.

To learn more about managing your users, you can refer to these helpful articles:

This will get you on the right track, theresa.

Resolution for Issue 'Can users in two different countries access the same QuickBooks Online file??' available: Yes (Solved).
Source: Intuit Community forum.

Can users in two different countries access the same QuickBooks Online file??: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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