QB Issue Resolution:
Our engineers have been working in earnest to complete the support for this bank but to date, we have not yet been successful.
The architecture of this bank has proven to be more complex and complicated than originally anticipated. This challenge, coupled with the fact that we require customer generated one-time passcodes frequently to be able to work on completing the script, have hindered our success thus far.
We have researched into the banks our competitors support and can confirm that they do not support Coutts bank at present, probably due to the same challenges mentioned above.
Our next steps will be to continue with Beta support for Coutts in trying to gather as much data as possible about this bank (when customers attempt to log in via QBO) with a view that we will find a solution in the future. In the interim, we have enabled CSV upload in our product that allows you to upload transactions from Coutts Bank to QBO. We appreciate that it is not as efficient as an automatic update but it is a workaround for now.
We appreciate the time that you have provided so far to our engineers and for your continued support for Quickbooks Online. Please do not hesitate to contact us if you require any other assistance in the future.
Resolution for Issue 'Can you tell me why my coutts account doesnt seem to be linking properly?' available: Yes (Solved).
Source: Intuit Community forum.
Can you tell me why my coutts account doesnt seem to be linking properly?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Coutts Bank
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Error Recovery for Coutts Bank [Canada]
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