QB Issue Resolution:

Cancel a suspended company
Answer ID: 6212

If an account is suspended more then 14 days your data will become read only and when you sign in you’ll see a message indicating that your account is suspended.

Never fear, you can still cancel by going into the account a special way and then following the steps provided below:

Sign in to your company at https://qbo.intuit.com.
Select your company.
Click the Gear Icon to get into your account settings.
Choose Your Account > Edit Billing Info.
Click Cancel Subscription link.
Follow the on-screen prompts and we’ll walk you through the rest.

Answer ID 6212
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Using This Product
Date Created 04/25/2014 02:55 PM
Date Updated 05/06/2014 06:31 AM
Allow Crawling? Yes

Resolution for Issue 'Cancel a suspended company.' available: Yes (Solved).
Source: Intuit Community forum.

Cancel a suspended company.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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