QB Issue Resolution:

Click on the Gear > Your Account
On the Billing Info tab (to the right) > Edit Billing Info
Under the heading “Subscription Status” it should say “This company currently subscription to:” and then it’ll list your QB Online subscription and your payroll subscription with cancel links to the right of each.
If you see 2 cancel links, click the one next to payroll to cancel the payroll subscription
If you only see it list your QB Online subscription and not the payroll (so there is only 1 cancel link) then your payroll is bundled and you’ll have to call in to have our QB Online Care team help you out.

Resolution for Issue 'Cancel payroll subscription through quickbooks online.' available: Yes (Solved).
Source: Intuit Community forum.

Cancel payroll subscription through quickbooks online.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Payroll
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Error Recovery for Payroll [Canada]
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