QB Issue Resolution:
This actually happens to me (an employee) quite often. I usually just clear cache (instructions here: http://support.qbo.intuit.com/support/answers.cfm?faq_id=1038) or move to another browser.
Resolution for Issue 'Cannot access payroll feature' available: Yes (Solved).
Source: Intuit Community forum.
Cannot access payroll feature: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Payroll
Quickbooks Repair Pro will resolve it efficiently and affordably. Guaranteed resolution of your issue, or you pay nothing!
Error Recovery for Payroll [Canada]
E-Tech is the #1 Quickbooks data migration and Conversion service provider.
Additional Support Options: