QB Issue Resolution:

I see this issue with adding  a new item coming up in the past few days, it seems to be a new problem, hopefully someone at intuit will be back to work tomorrow (10/10) and be able to tell us if they are aware and working on it.

If you are creating a new item from a sales or purchase form, have you tried it from the products & services list itself

———-

Intuit has decided that everyone needs a new format for sales forms, so they changed it.  You will have to start with the new basic template and create what you need, again

There is no way to use what you had already customized.

When you subscribe to cloud software, you are at the mercy of unannounced changes the host makes.

Resolution for Issue 'Cannot add new item to products and list – When I click non-inventory nothing happens – What is going on?' available: Yes (Solved).
Source: Intuit Community forum.

Cannot add new item to products and list – When I click non-inventory nothing happens – What is going on?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for already customized
Quickbooks Repair Pro will resolve it efficiently and affordably. Guaranteed resolution of your issue, or you pay nothing!

Error Recovery for already customized [Canada]
E-Tech is the #1 Quickbooks data migration and Conversion service provider.

Get 50% off Quickbooks Online

Click Here for 50% off!

Additional Support Options: