QB Issue Resolution:

I’ve done a QB Online to QB Pro Desktop conversion before with QB Pro 2017 without problems. But this was my first time trying it with QB Pro 2018.


What I tried that didn’t work:

* I killed all the running instances of QBPro running in memory. Restarted QBPro. Started the conversion process with QBO again. Didn’t work.

* I rebooted my computer. Started QBPro. Started the conversion process with QBO again. Didn’t work.


I eventually figured out and solved my own problem.

The error message is a default error and is not the real error. I didn’t have any company files created or any company files open, so the error message is not reporting the correct error.


What I did that worked:

Not sure if all these steps were necessary, but it’s what worked.

1. Open a Sample company, I chose a Services-based sample company

2. Close the company and go back to the No Company Open screen

3. Click the menu bar Help –> Activate QuickBooks Desktop (I’m using a 30-day Trial didn’t think I need to do this, but did it anyway)

4. Click the Activate button

5. Close the “We just need to verify your identity to activate” browser window, return to the No Company Open screen

6. Start the conversion process again with QBO. This time it worked, no error message!

Resolution for Issue 'Cannot Convert QuickBooks Online to QuickBooks Pro Desktop 2018' available: Yes (Solved).
Source: Intuit Community forum.

Cannot Convert QuickBooks Online to QuickBooks Pro Desktop 2018: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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