QB Issue Resolution:

Can’t find or connect to your bank
Answer ID: 5932

There are two possible reasons why you can’t find or connect to your bank:

Many banks have multiple names on our list. Make sure you have selected the correct one.
Your bank might not connect to all types of accounts (personal accounts vs. business accounts for example).

Follow these steps to verify that you can connect to your bank through the link we’ve provided:

Choose Transactions > Banking.
On the right, click Add Account.
Enter the name of your financial institution and click Find. .
In the search results, click the bank you have an account with.
Enter your user ID and pasword you use when connecting to this banks online banking website.

It may take a few minutes for the transactions to download.

If your bank doesn’t appear as a choice when following these steps:

Follow the preceding set of steps. When you enter your bank and click Find, you’ll get the message, Sorry! We can’t find any banks.
Click Request to add my bank.
Enter your bank’s website URL and the name of your bank.
Once we receive your request, it’ll be placed in a queue. The priority of your request depends on the number of people requesting access to your bank. Sometimes it can take many weeks for us to work with your bank and get it supported in QuickBooks. Keep checking back to see if your bank is in the list.

Details
Answer ID 5932
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Using This Product
Date Created 08/12/2013 02:25 PM
Date Updated 02/26/2015 07:11 PM
Allow Crawling? Yes

Resolution for Issue 'Can’t find or connect to your bank.' available: Yes (Solved).
Source: Intuit Community forum.

Can’t find or connect to your bank.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for bank
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