QB Issue Resolution:

Usually an inaccessible Payroll page is caused by the browser cache . Let’s first troubleshoot your browser by performing these steps:


Here’s how:


I suggest using a private browser when accessing your QuickBooks Online account. Safari Private browsing doesn’t store data in the cache, which makes it the best place for isolating issues. See the keyboard shortcut below:


  • Apple Safari: press Ctrl + Shift + N

If it works using Incognito Window, I recommend back to your main browser and clear cache and cookies. This would help clear up a lot of issues when you’re working in an online environment.


Once done, please sign-in to your QuickBooks account.


Resolution for Issue 'Can’t get into the payroll part in QB.' available: Yes (Solved).
Source: Intuit Community forum.

Can’t get into the payroll part in QB.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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