QB Issue Resolution:

“I only use it for billing customers for my time (entered from employee time sheet).  So  all items are “service” items.  I pull up the customer, and use Add Time & Costs.”

Then you need to go to the Options Button, to see what is your setting there. Perhaps you Changed it, not knowing what this controlled.

Add Time & Costs, Time Tab, Options Button.

Please see my attachment.

Time_Options.JPG

Resolution for Issue 'Can’t print item description on customer invoice.' available: Yes (Solved).
Source: Intuit Community forum.

Can’t print item description on customer invoice.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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