QB Issue Resolution:

Capital One Bank will soon be discontinuing their Direct Connect service to QuickBooks. You will still be able to connect your bank account, but first you’ll need to switch from Direct Connect, to the new Express Web Connect.


I found a link for you that explains how the change can be made. You can check it out here: https://community.intuit.com/articles/1638552-direct-connect-online-banking-for-capital-one-will-be-….

Resolution for Issue 'Capital One bank connect' available: Yes (Solved).
Source: Intuit Community forum.

Capital One bank connect: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for bank connect
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Error Recovery for bank connect [Canada]
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