QB Issue Resolution:

You need to select the accounts receivable for the posting account on both the check and the deposit. This way, you’ll be able to link both transactions to zero out the payment.

 

Please see the attached screenshots for your guidance.

check.PNG deposit.PNG

Once done, you can then apply the deposit when you receive the payment to zero out the transactions. Let me show you how:

  1. Go to the Customer menu, then select Receive Payments.
  2. Select the client from the Receive from drop-down list.
  3. Mark the check from the table, then click Apply Credits.
    applycredits.PNG
  4. Mark the deposit, then click Done.
    availablecredits.PNG
  5. Click Save & Close.
  6. Your client has now a zero balance in their account.

If you need to reconcile your bank accounts, feel free to read through this article: Reconcile bank and credit card accounts in QuickBooks Desktop.

 

Resolution for Issue 'Cashiers check returned from client how to record' available: Yes (Solved).
Source: Intuit Community forum.

Cashiers check returned from client how to record: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Accounts Receivable
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Error Recovery for Accounts Receivable [Canada]
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