QB Issue Resolution:

Credit Card balances are Debt. The Balance you owe gets increased by entering Expense charges that you used that card for, already. The credit card purchases are individually entered, for the date you used that card to buy something. That is how your balance owed Increases.

 

The balance goes down by the payments you make. A payment against a Card Balance is paying against that credit card type of liability account in your file, the same as ane debt payment is not expense but Liability payment.

 

In other words, paying VISA or AMEX is a debt payment, it isn’t the purchase of something. You didn’t buy anything from them. They are Lender = the card provider for micro-loans.

Resolution for Issue 'Categorizing Credit Card Payments' available: Yes (Solved).
Source: Intuit Community forum.

Categorizing Credit Card Payments: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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