QB Issue Resolution:

I’d like to add some insight about the Product/Service category doesn’t show up in your invoices.


To see the product/service category in your invoice, you can add it to the item details section. This way, you’ll be able to see the category in your invoices. Let me walk you through how.

  1. Click +New.
  2. Click Expense.
  3. In the Expense page, scroll down to the Item details section.
  4. Select the product/service item and other expense information. Make sure to mark the Billable box and choose the Customer/Project.
  5. Click Save and close.

Once done, go back to your invoice and add the billable expense.


Otherwise, check the list of these items that have no category to verify if the field is blank or not.

  1. Click Gear.
  2. Click Products and Services.
  3. In the Find products and services field, type the product or item name.
  4. Click the Edit link.
  5. Click Save and close.

The screenshot will show how it looks like to add an item to your expense and in the invoice.


I’ve also added our page about income and expenses for additional resources.


Please know that we’re always here to help if you have other questions.



Resolution for Issue 'Category doesn’t show on invoices, 3rd request' available: Yes (Solved).
Source: Intuit Community forum.

Category doesn’t show on invoices, 3rd request: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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