QB Issue Resolution:

Just to confirm, did you change your email addresses on the Profile page? If so, this maybe the reason the program is still pulling up the old email addresses when sending your invoices to your clients.


To help fix this, you’ll need to add the new email address on the Your Work Info page. Here’s how:


  1. Go to Invoices from the left menu.
  2. Select Create invoice at the upper right. 
  3. At the bottom of the New Invoice page, click Edit work info
  4. In the Email field, enter the correct email address.
  5. Click Save


Moving forward, the system will use the new email address for your invoicing.


To learn more about QuickBooks Self-Employed topics, you can freely browse these Help Articles.


The steps above will help achieve your invoicing goal, @portbahnislay and @brightlights.

Resolution for Issue 'Change email address sent with invoices out to clients' available: Yes (Solved).
Source: Intuit Community forum.

Change email address sent with invoices out to clients: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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