QB Issue Resolution:

Changing the session timeout duration
Answer ID: 6193

QuickBooks Online uses a time-out function for security. This timeout helps prevent unauthorized persons from accessing your data when you’re away from the computer. Here’s how it works:

If you’re working in QuickBooks Online (QBO) and don’t save anything for a specified time period, you’ll see a “time out” security message.
QBO measures your time of inactivity from the time that you last saved. This means that if you’ve been working on an invoice and walk away for 20 minutes, you could come back and be signged out. This might happen because even though you only left QBO for 20 minutes, it has been longer since the last time you saved.
The best practice, if you’re interrupted during the entry of a long task or form, is to save the item and then edit it later to complete it to avoid losing your work.
To resume work, sign back in to your QBO company.

No data or workspace is saved when the application times out. However, the time-out duration can be changed, and here’s how:

Click the Gear icon (top right) and choose Company Settings.
Click Advanced on the left menu.
Click the pencil icon in the Miscellaneous section.
Next to ” Sign me out if inactive for”, choose 1, 2, 3 hours.


Timeout setting can only be changed by the company administrator and it applies to all company users

Answer ID 6193
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Using This Product
Date Created 04/24/2014 12:21 PM
Date Updated 04/24/2014 12:22 PM
Allow Crawling? Yes

Resolution for Issue 'Changing the session timeout duration.' available: Yes (Solved).
Source: Intuit Community forum.

Changing the session timeout duration.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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