QB Issue Resolution:

That is definitely an odd thing to have happen – particularly if the transaction is right there. Even so, be not afraid, we’ll get this resolved!

  • Locate the transaction(s) in question within QuickBooks Online. When you enter the Payment or Expense, please check the banking account related:
  1. If a payment: check whether it was deposited into Undeposited Funds. If so, you’ll want to make sure that you record the deposit into the proper account (“+” > Bank Deposit > record the payment > Save and Close). This should allow the payment to match up with the bank.
  2. If an expense: check that the account from which the money was pulled is the same one to you’re looking to match the transaction within. If it is not the correct one, just click on the drop down and make the adjustment and confirm the change > Save and Close.

If you’ve done this and you’re still encountering an issue, please check out this fine YouTube video made by one of our AllStars, Michelle Long, CPA: . About 28-30 minutes in you’ll come to a section about locating and matching transactions which are entered but “missing”.

Resolution for Issue 'Checks that appear in my QBO register do not appear in the “Find a Match” list when trying to match bank DL data- they are clearly there and not reconciled. How do I fix?' available: Yes (Solved).
Source: Intuit Community forum.

Checks that appear in my QBO register do not appear in the “Find a Match” list when trying to match bank DL data- they are clearly there and not reconciled. How do I fix?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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