QB Issue Resolution:

If you are not creating an invoice for the customer, you can record this as a sales receipt. You can do this by going to the + icon and then Sales receipt.

 

Resolution for Issue 'Cheque payment from a customer' available: Yes (Solved).
Source: Intuit Community forum.

Cheque payment from a customer: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Cheque payment
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Error Recovery for Cheque payment [Canada]
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