QB Issue Resolution:

Connectivity issues with Comcast
Answer ID: 3333

Comcast has a feature called Smart Packet Detection that they have enabled for a number of their users’ internet connections. This setting seems to limit users’ ability to navigate to certain sites. Some Comcast users receive “Page cannot be displayed” errors when they try to sign in. Other users are able to sign in but receive “Page cannot be displayed” errors as they try to move from one screen to another.

If you are using Comcast and are having these issues, you may want to contact Comcast and request that they turn off Smart Packet Detection. Please use this exact phrasing so that Comcast Support can be made to quickly understand the issue.

If this does not solve your problem, you may contact support by going to http://quickbooksonline.intuit.com/support.cfm.

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Answer ID 3333
Products QuickBooks Online Basic
QuickBooks Online Edition
QuickBooks Online Simple Start
QuickBooks Online Essentials
QuickBooks Online Plus
QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Unable to Login
Using This Product
Date Created 04/30/2010 03:08 PM
Date Updated 04/16/2014 07:45 AM
Allow Crawling? Yes

Resolution for Issue 'Connectivity issues with Comcast.' available: Yes (Solved).
Source: Intuit Community forum.

Connectivity issues with Comcast.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Comcast
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