QB Issue Resolution:
QuickBooks doesn’t allow duplicate names regardless if they’re inactive, pomyles15.
You can also add new customers as sub-customer. For example, the customer’s name is Room 1, add a new tenant as sub-customer.
- Go to sales, and click Customer.
- Click on New Customer.
- Enter the information of the new customer.
- Check the sub–customer.
- Choose the parent customer.
This way, you won’t always change the old tenant’s name when you’ll make it inactive.
Please see the screenshot below:
You can get back if you have other questions.
Resolution for Issue 'Creating New Customers Using Inactive Customer’s Name' available: Yes (Solved).
Source: Intuit Community forum.
Creating New Customers Using Inactive Customer’s Name: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for customers name
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Error Recovery for customers name [Canada]
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