QB Issue Resolution:

Are you using QuickBooks Merchant Services? Cases like this usually need further investigation. For us to do that, we have to access your account which can’t be done here in the Community. I’d suggest that you contact¬†QuickBooks Merchant Services¬†support so they can help you further.

Leave a comment if you have any other question.

Resolution for Issue 'credit card payment screen not recognizing credit card information' available: Yes (Solved).
Source: Intuit Community forum.

credit card payment screen not recognizing credit card information: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for card payment screen
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Error Recovery for card payment screen [Canada]
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