QB Issue Resolution:

We just went through a Sales Tax audit:  To ensure compliance with Sales Tax remittances in your jurisdiction, my advice is to mark down the RETAIL price directly in the invoice so that your QB software can recalculate the proper sales tax due.  Since you already remitted the higher sales tax, this adjustment will reduce your future sales tax liability and all will be well if you are ever audited.


You can always put a note inside the invoice to this effect (to preserve the history of the invoice) for future on-lookers.

Resolution for Issue 'Credit Memo — Sales Tax Involved' available: Yes (Solved).
Source: Intuit Community forum.

Credit Memo — Sales Tax Involved: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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