QB Issue Resolution:

Is the date of the payment In Advance of the date on your Aging Report? Aging as of today won’t show their payment that is dated Next week.

Resolution for Issue 'Customer shows balance in AR report but has a 0 balance.' available: Yes (Solved).
Source: Intuit Community forum.

Customer shows balance in AR report but has a 0 balance.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for AR Report?
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Error Recovery for AR Report? [Canada]
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