QB Issue Resolution:

Basically, if you use Preview, you are Paging through the same sequence that it will use for printing. And they typically Are in order, but it relies on the customer name field. When I teach this lesson, we need to make sure we recognize they are in order by Last Name, since our customer list is “Last Name, First Name” because I take them to “page 9” and/or a name, to show how Customer:Job reporting appears based on our Option that we selected.

This person didn’t tell us if they are using the option to print statement with the Customer dropdown or radio button such as All Customers, Multiple Names, by Type, by Job instead of For Customer, etc.

And of course, your Customer Center might be “whacked out.” We know that years ago, Intuit changed that the addition of new customer names often go to the Top = not in Alpha-numeric sequence. That means reports, and the Hybrid of Statement, actually are in sequence but not the Sequence you might be expecting or even Viewing, in Customer Center.

To know this, you can run any Name-based report, such as Customer Phone List. That reveals the Names are not in sequence. You open Customer Center and use View menu > Re-Sort List. Then, run Statements and they are In That Same Order.

Resolution for Issue 'customer statements not printing in alphabetical order' available: Yes (Solved).
Source: Intuit Community forum.

customer statements not printing in alphabetical order: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for alphabetical order
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Error Recovery for alphabetical order [Canada]
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