QB Issue Resolution:

I’ll share what I know about the error you’re getting when syncing customers from QuickBooks to your Volusion site and vice-versa.

When the web connector gets a response from QuickBooks, it sends the response to the web service through receiveResponseXML. The web service should process the response and return an integer. A positive integer means the sync session is complete. A negative integer means that an error has occurred.

For more information about this error, you can check out the page 77 of this .pdf article: QuickBooks Web Connector Programmer’s Guide.

Since Volusion is a third-party platform, I’d suggest reaching out to our Intuit Developers Support Team. This way, they can check this out and help sync your customers, invoices, and items from QuickBooks to your site and vice-versa. Here’s how:

  1. Go to https://help.developer.intuit.com/s/.
  2. In the search box, enter Volusion or ReceiveResponseXML to find if there are any results related to your concern.
  3. Go to the Questions tab.
  4. Click the Ask A Question tab.
  5. You’ll need to login with your existing Intuit Developer Account or create a new one.
  6. You’ll be routed to a page which you can enter your questions.

Resolution for Issue 'Customer syncing failed with “ReceiveResponseXML” errror' available: Yes (Solved).
Source: Intuit Community forum.

Customer syncing failed with “ReceiveResponseXML” errror: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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