QB Issue Resolution:

I appreciate the screenshot you provided. The From Account column in the Make Deposits screen will depend on what the money is for.


If it’s from a customer payment, you can choose an Income Account. If it’s for the vendor, then you can choose an Expense Account.


To know more about deposits, I’ve got an article for that you might find helpful: Deposit customer payments.


Also, you may find this article interesting:  Accounts Receivable workflows in QuickBooks Desktop.

For additional help, you can also reach out to our QuickBooks Desktop Support.


  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Click Contact us.
  3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you

Resolution for Issue 'Deposits' available: Yes (Solved).
Source: Intuit Community forum.

Deposits: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Deposit customer
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Error Recovery for Deposit customer [Canada]
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Additional Support Options: