QB Issue Resolution:

The QuickBooks Payments card readers are currently compatible with Android and iOs phones only. To know if there are some other options available, I recommend contacting our QuickBooks GoPayment Support Team.

They can check for options and suggest ways to integrate your card reader with Microsoft Surface if there’s any.

In the meantime, you can refer to this article for the card reader’s compatibility: QB21 and QB31 Bluetooth Card Reader Features and Compatibility.

Resolution for Issue 'Do you have a card reader that is compatible for use with Microsoft Surface/Edge?' available: Yes (Solved).
Source: Intuit Community forum.

Do you have a card reader that is compatible for use with Microsoft Surface/Edge?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for card reader
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Error Recovery for card reader [Canada]
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